This article covers everything you need to process ticket sales at the POS touchscreen. You’ll find instructions for assigned seating, general admission and classes/workshops, along with payment and receipt settings for customer transactions.
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Log In / Session Start
- A prompt will appear ask staff to declare cash-in-drawer amount if starting a new session.
- Select your venue.
- Choose “Current Tickets”, which will generate a list of events.
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Choose Event
- Tickets list shows: ticket code, description, date/time, availability, etc.
- All the way to the right, under 'Block Option', confirm that the event is listed as "Serialized", meaning that tickets are assigned seating. If the event is programmed as "Non-Serialized - Fixed Quantity", please switch to the General Admission workflow in this ScreenSteps article.
- Select the event you wish to sell a ticket to.
- With the item selected, click View Venue Layer to bring up the seating chart.
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Select Seat
- The venue seating chart appears. Green = available, Red = unavailable.
- Select a seat for the customer. If multiple tickets are being sold, be sure to communicate with the group regarding their preferences for sitting together. You will need to go through this process for each seat being sold to the group.
- Once you've selected a seat, the Fee Selection window appears.
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Select Fee
- The general sale full-price ticket is listed as "Primary Fee".
- Senior citizens and students with valid student IDs are eligible for discounted tickets, listed as "Senior/Student".
- Click the checkbox in the "Add" column for the applicable fee type and press Continue.
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Shopping Cart
- A ticket will be added to the cart with a short description, seat number and price displayed.
- The selected seat added to the cart will now display as cyan/bright blue on the seating chart.
- If additional tickets are needed, repeat steps 5 and 6 from the seating chart screen until all tickets requested by the customer are in the cart.
- Once ready for payment, select the Payment button in the Shopping Cart window. The price total will also be displayed.
- The Global Sales Payment screen will appear. 'Total Due' is automatically generated.
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Name Lookup / Linking a Household (Optional)
- From the Global Sales Payment screen, select Name Lookup.
- Search for the customer using their last name in the Lookup field, then filter the First Name field for their first name.
- You can also filter by phone number, home address or primary e-mail address.
- If the customer is registered in the RecTrac database, confirm their information is correct, select that household, and click the Select button.
- This will take you back to the ACHD Venue Tickets home screen. Click the Payment button to return to the payment screen.
If the customer is not registered in the RecTrac database, but wishes to receive a discounted rate for Prince George's County and Montgomery County residents, they will need to present two forms of age and residency verification documents. If they have these documents on hand, you can create a new household under the Name Lookup screen during the ticket sales process. For a list of acceptable verification documents, click here. For instructions on how to add a new household or family member, click here.
Please note: Not all events offer discounted rates for verified Prince George's and Montgomery County residents!
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Payment Screen
- Select the pay code to match how the customer plans to pay (Cash, Credit, etc).
- Apply any eligible coupons, if applicable, using the Apply Coupon button and selecting from the list.
- In the Settings panel on the far right, select how the customer would like their receipt, which will also act as their ticket. "Print Receipt" will be selected by default, but the customer can also receive an email copy of their receipt.
- Also in the Setting panel, choose how the customer would like their receipt: “Print Receipt” is selected by default. To email the receipt, enter the customer’s email address in the Freeform Email Address field. If the ticket is linked to a household, their primary email will auto-fill. Confirm the email address with the customer before proceeding. If incorrect, deselect and manually enter their preferred email address.
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Process Transaction
- Once the Global Sales Payment screen has been filled out as needed, click Process.
- Have the customer complete the transaction using their chosen payment method.
- The system will confirm payment and show Change Due if applicable.
- After a few seconds, the system returns automatically to the ACHD Venue Tickets home screen.
-
Log In / Session Start
- A prompt will appear ask staff to declare cash-in-drawer amount if starting a new session.
- Select your venue.
- Choose “Current Tickets”, which will generate a list of events.
-
Choose Event
- Tickets list shows: ticket code, description, date/time, availability, etc.
- Select the event you wish to sell a ticket to.
- All the way to the right, under 'Block Option', confirm that the event is listed as 'Non-Serialized', meaning that tickets are general admission with no assigned seats. If the event is programmed as "Serialized", please switch to the Assigned Seating workflow in this ScreenSteps article.
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Add to Cart
- In the Touch Purchase Picklist window, underneath the event list, confirm the Ticket Quantity is correct (default = 1).
- Click Add To Cart. The ticket(s) will appear in the Shopping Cart.
- Click on button displaying the dollar amount followed "Payment" (e.g., $5.00 Payment).
- The Global Sales Payment screen will appear. "Total Due" is automatically generated.
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Name Lookup / Linking a Household (Optional)
- From the Global Sales Payment screen, select Name Lookup.
- Search for the customer using their last name in the Lookup field, then filter the First Name field for their first name.
- You can also filter by phone number, home address or primary e-mail address.
- If the customer is registered in the RecTrac database, confirm their information is correct, select that household, and click the Select button.
- This will take you back to the ACHD Venue Tickets home screen. Click the Payment button to return to the payment screen.
If the customer is not registered in the RecTrac database, but wishes to receive a discounted rate for Prince George's County and Montgomery County residents, they will need to present two forms of age and residency verification documents. If they have these documents on hand, you can create a new household under the Name Lookup screen during the ticket sales process. For a list of acceptable verification documents, click here. For instructions on how to add a new household or family member, click here.
Please note: Not all events offer discounted rates for verified Prince George's and Montgomery County residents!
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Payment Screen
- Select the pay code to match how the customer plans to pay (Cash, Credit, etc).
- Apply any eligible coupons, if applicable, using the Apply Coupon button and selecting from the list.
- In the Settings panel on the far right, select how the customer would like their receipt, which will also act as their ticket. "Print Receipt" will be selected by default, but the customer can also receive an email copy of their receipt.
- Also in the settings panel, choose how the customer would like their receipt: “Print Receipt” is selected by default. To email the receipt, enter the customer’s email address in the Freeform Email Address field. If the ticket is linked to a household, their primary email will auto-fill. Confirm the email address with the customer before proceeding. If incorrect, deselect and manually enter the preferred email address.
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Process Transaction
- Once the Global Sales Payment screen has been filled out as needed, click Process.
- Have the customer complete the transaction using their chosen payment method.
- The system will confirm payment and show Change Due if applicable.
- After a few seconds, the system returns automatically to the ACHD Venue Tickets home screen.
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Log In / Session Start
- A prompt will appear asking staff to declare cash-in-drawer amount if starting a new session.
- Select your venue.
- Select “Classes/Workshops”, which will generate a list of scheduled activities.
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Choose Activity
- Tickets list shows: ticket code, description, date/time, availability, etc.
- Select the desired activity (e.g., Public Speaking Skills for Adults).
- Click Add to Cart.
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Name Lookup / Linking a Household
- The Global Sales Lookup screen will appear. It is important to link the customer's account to the ticket sale, as the price of the class/workship will vary depending on whether the customer's address is verified as a Prince George's County resident, Montgomery County resident, or not a resident of either county.
- Search for the customer using their last name in the Lookup field, then filter the First Name field for their first name.
- You can also filter by phone number, home address or primary e-mail address.
- If the customer is registered in the RecTrac database, confirm their information is correct, select that household, and click the Select button.
- This will take you back to the ACHD Venue Tickets home screen. Click the Payment button to return to the payment screen.
If the customer is not registered in the RecTrac database, but wishes to receive a discounted rate for Prince George's County and Montgomery County residents, they will need to present two forms of age and residency verification documents. If they have these documents on hand, you can create a new household under the Name Lookup screen during the ticket sales process. For a list of acceptable verification documents, click here. For instructions on how to add a new household or family member, click here.
If the customer does not have two forms of identification on them or does not wish to present them, this step can be skipped (using the Skip button on the Global Sales Lookup screen) to sell a ticket not linked to a specific person or household. The fee will default to pricing for persons who do not live in Prince George's or Montgomery County.
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Confirm Cart and Proceed to Payment
- The selected class or workshop will appear in the Shopping Cart with description and price.
- Click the button displaying the dollar amount followed by “Payment” (e.g., $68.00 Payment).
- The Global Sales Payment screen will appear. “Total Due” is automatically generated.
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Payment Screen
- Select the Pay Code to match how the customer plans to pay (Cash, Credit, etc).
- Apply any eligible coupons using the Apply Coupon button.
- In the Settings panel on the far right, choose how the customer would like their receipt: “Print Receipt” is selected by default. To email the receipt, enter the customer’s email address in the Freeform Email Address field. When the ticket is linked to a household, their primary email will auto-fill. Confirm the email address with the customer before proceeding. If incorrect, deselect and manually enter their preferred email address.
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Process Transaction
- Once the Global Sales Payment screen has been filled out as needed, click Process.
- Have the customer complete the transaction using their chosen payment method.
- The system will confirm payment and show Change Due if applicable.
- After a few seconds, the system returns automatically to the ACHD Venue Tickets home screen.