1. Log in and begin your POS session.
   • A prompt will appear asking staff to declare the cash-in-drawer amount when starting a new session.
2. Select your venue.
3. Choose Current Tickets, which generates a list of events.

Under Touch Purchase Picklist:

1. Select the event you wish to sell a ticket to.
   • Tickets list shows: ticket code, description, date/time, availability, etc.
2. With the item selected, click View Venue Layer to bring up the seating chart.

The venue seating chart appears. Green = available, while Red = unavailable.

1. Select a seat for the customer. If multiple tickets are being sold, be sure to communicate with the group regarding their preferences for sitting together. You will need to go through this process for each seat being sold to the group.
2. Once you've selected a seat, the Fee Selection window appears. Select Fee.
   • The general sale full-price ticket is listed as Primary Fee.
   • Senior citizens and students with valid student IDs are eligible for discounted tickets, listed as Senior/Student.
3. Click the checkbox in the Add column for the applicable fee type and select Continue.

In the Shopping Cart:

1. A ticket will be added to the cart with a short description, seat number, and price displayed.
2. The selected seat added to the cart will now display as cyan/bright blue on the seating chart.
3. If additional tickets are needed, repeat steps from the seating chart screen until all tickets requested by the customer are in the cart.
4. Once ready for payment, select the Payment button in the Shopping Cart window. The total will also be displayed.
5. The Global Sales Payment screen will appear. Total Due is automatically generated.

Name Lookup / Linking a Household (Optional):

1. From the Global Sales Payment screen, select Name Lookup.
2. Search for the customer using their last name in the Lookup field, then filter the First Name field for their first name.
   • You can also filter by phone number, home address, or primary e-mail address.
3. If the customer is registered in the RecTrac database, confirm their information is correct, choose that household with the Select button.
4. This will take you back to the ACHD Venue Tickets home screen. Click the Payment button to return to the payment screen.

On the Payment Screen:

1. Select the pay code to match how the customer plans to pay (Cash, Credit, etc).
2. Apply any eligible coupons, if applicable, using the Apply Coupon button and selecting from the list.
3. In the Settings panel on the far right, select how the customer would like their receipt, which will also act as their ticket. "Print Receipt" will be selected by default, but the customer can also receive an email copy of their receipt.
4. Also in the Setting panel, choose how the customer would like their receipt: “Print Receipt” is selected by default. To email the receipt, enter the customer’s email address in the Freeform Email Address field. If the ticket is linked to a household, their primary email will auto-fill. Confirm the email address with the customer before proceeding. If incorrect, deselect and manually enter their preferred email address.

1. Once the Global Sales Payment screen has been filled out as needed, click Process.
2. Have the customer complete the transaction using their chosen payment method.
3. The system will confirm payment and show Change Due if applicable.
4. After a few seconds, the system returns automatically to the ACHD Venue Tickets home screen.

Log in to begin your POS session.

• A prompt will appear asking staff to declare cash-in-drawer amount when starting a new session.

1. Select your venue.
2. Choose Current Tickets to generate a list of events.
3. Select the event you wish to sell a ticket to.
   • Tickets list shows: ticket code, description, date/time, availability, etc.
4. In the Touch Purchase Picklist window, underneath the event list, confirm the Ticket Quantity is correct (default = 1).
5. Click Add To Cart. The ticket(s) will appear in the Shopping Cart.
6. Click on the button displaying the dollar amount, followed by Payment (e.g., $5.00 Payment).
7. The Global Sales Payment screen will appear. Total Due is automatically generated.

Name Lookup / Linking a Household (Optional):

1. From the Global Sales Payment screen, select Name Lookup.
2. Search for the customer using their last name in the Lookup field, then filter the First Name field for their first name.
   1. You can also filter by phone number, home address, or primary e-mail address.
3. If the customer is registered in the RecTrac database, confirm their information is correct, choose that household and click the Select button.
4. This will take you back to the ACHD Venue Tickets home screen. Click the Payment button to return to the payment screen.

On the Payment screen:

1. Select the Pay Code to match how the customer plans to pay (Cash, Credit, etc).
2. Apply any eligible coupons, if applicable, using the Apply Coupon button and selecting from the list.
3. In the Settings panel on the far right, select how the customer would like their receipt, which will also act as their ticket. Print Receipt is selected by default, but the customer can also receive an email copy of their receipt.
4. To email the receipt, enter the customer’s email address in the Freeform Email Address field. If the ticket is linked to a household, their primary email will auto-fill. Confirm the email address with the customer before proceeding. If incorrect, deselect and manually enter the preferred email address.

1. Once the Global Sales Payment screen has been filled out as needed, click Process.
2. Have the customer complete the transaction using their chosen payment method.
3. The system will confirm payment and show Change Due if applicable.
4. After a few seconds, the system returns automatically to the ACHD Venue Tickets home screen.

1. Log in and begin your POS session.
   • A prompt will appear asking staff to declare the cash-in-drawer amount when starting a new session.
2. Select your venue.
3. Select Classes/Workshops to generate a list of scheduled activities.
4. Select the desired activity (e.g., Public Speaking Skills for Adults).
   • Tickets list shows: ticket code, description, date/time, availability, etc.
5. Click Add to Cart.

1. The Global Sales Lookup screen appears.
2. Search for the customer using their last name in the Lookup field, then filter the First Name field for their first name.
   • You can also filter by phone number, home address, or primary e-mail address.
3. If the customer is registered in the RecTrac database, confirm their information is correct, click that household, then the Select button.
   • It is important to link the customer's account to the ticket sale, as the price of the class/workshop will vary depending on whether the customer's address is verified as a Prince George's County resident, Montgomery County resident, or not a resident of either county.
4. This will take you back to the ACHD Venue Tickets home screen. Click the Payment button to return to the payment screen.

The selected class or workshop will appear in the Shopping Cart with description and price.

1. Click the button displaying the dollar amount followed by Payment (e.g., $68.00 Payment).
2. The Global Sales Payment screen will appear. Total Due is automatically generated.

On the Payment screen:

1. Select the Pay Code to match how the customer plans to pay (Cash, Credit, etc).
2. Apply any eligible coupons using the Apply Coupon button.
3. In the Settings panel on the far right, choose how the customer would like their receipt: Print Receipt is selected by default. To email the receipt, enter the customer’s email address in the Freeform Email Address field. When the ticket is linked to a household, their primary email will auto-fill. Confirm the email address with the customer before proceeding. If incorrect, deselect and manually enter their preferred email address.

1. Once the Global Sales Payment screen has been filled out as needed, click Process.
2. Have the customer complete the transaction using their chosen payment method.
3. The system will confirm payment and show Change Due if applicable.
4. After a few seconds, the system returns automatically to the ACHD Venue Tickets home screen.