A roster fee changed is used when you have to process multiple refunds on a Section.
Starting from the menu bar in PARKS DIRECT, select Management, Activity Management, Activity Management
On Activity Management screen, type the Activity Code into the Activity Code box
Highlight your activity code, select the Section Management icon
A list of Activity Sections will display on the screen make choice, highlight the Activity Section, click on the More icon, select Roster Fee Change
Note: If you are refunding for a section select "Decrease Fee" under Fee Option. If you are charging for a section select "Increase Fee" under Fee Option.
Select the Fee
Use course dates and days of the week, figure out how many total classes the course has
Go to Section Inquiry
Click Class Count
Once you've determined total sessions figure out how many sessions the customer will MISS.
(Example if the course meets for 8 Saturdays, and the last 3 sessions will be missed, the equation will be 5 out of 8 classes). To figure out the percentage for that proration: 5/8=0.625 (62.5%)
Return to Activity Section Maintenance, highlight the section and click Roster Fee Change, Ensure Decrease fee is selected. Look at the bottom chart of customer fees and determine what each participant was charged.
You’ll need to do each one of these fee types individually. Resident Fee, Non-Resident Fee, Fee Adjusted Price, and Prorated Fee. If unsure with any steps with this process seek assistance from the Help Desk Call Center Manager.
Using the percentage from above, adjust each type of fee one by one. Click the pencil next to the resident fee and type in the amount you want to DECREASE the fee by.
Be sure to select the correct line item Resident Fee and not the deposit and/or other fees.
Start with the Resident Fee (Example total cost for the session is $60.00)
Click the pencil next to the Resident Fee $60.00 at the top of the screen
Enter the amount you want to credit for classes missed (5/8 classes * $60.00 = $37.50)
Type $37.50 into the Adjust Amount box, check all the boxes that were charged $60.00
Select the Household Category and the Refund Option (This will be Refund Apply unless otherwise instructed). Look over, your selection once confirmed click Process
Repeat process for next set of customers Non-Resident, Fee Adjusted Price, and Prorated Fee.