1. Navigate to Global Sales in RecTrac, find the individual that needs modification, and double-click their household to select it.
2. Under the Purchase History tab, select the entries to be changed and press Cancel Selected Items under the Cancel Ribbon.
3. Once the cart contains the items to be canceled, select the Payment button.
If the selected items have fees that will be refunded, the Payment button will show "Refund".
4. Under the Pay Code ribbon, select the method in which the refund will be processed, and then press Process at the bottom of the screen to finish the transaction.
