Parks and Recreation Knowledge Base

Setting a Future Date of Purchase for Passes/Memberships

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This is the process on how to purchase membership and change the date to a future date.

Start in PARKS DIRECT, select Global Sales

Global Sales option highlighted in the PARKS DIRECT menu.

Input the household number under Global Sales and/or your preference to generate the account, select Daily/Guest Household button

Household search field and Daily/Guest Household button highlighted on Global Sales Lookup screen.

This will populate the Household account, select the Standard Pass

Standard Pass tab selected in Global Sales with activities list displayed.

Input the membership code or in the short description box type the name of the membership name (ex: aquatics).  This will generate all of our offering aquatic memberships.  Once you've found the membership of choice, if the membership date needs to become active for a future date. Under member begin date select the date in which the membership will become active.

Standard Pass list filtered by “aquatics,” with Aquatics Pass selected and Member Begin Date field shown.

Select the family member(s) who want the pass, select Continue button

Family member selection screen with Aquatics Pass checkbox and Continue button highlighted.

Enter the Key fob# only if this if a first time users, then select Continue

Key fob number entry field with Continue button highlighted.

The item will be place into the shopping cart, select payment of choice process payment.

Payment screen showing Pay Code dropdown and Process button highlighted.

If you didn't change the date during the initial checkout, this can be corrected by look under purchase history of the account find the transaction

Purchase History tab showing one future and one active Aquatics Pass transaction.

Highlight the transaction that says active, this is the incorrect transaction, to update the date select Change

Purchase History list with active transaction selected and Change button highlighted.

Sub box will appear select Change/Transfer Item

Change menu opened with Change/Transfer Item option highlighted.

This will populate the membership pass, update the Member Begin Date to the correct date, select Continue

Item Changes screen showing current Member Begin Date and Expiration Date fields.
Item Changes screen showing updated future Member Begin Date and Continue button highlighted.

Do not enter Fob#, Continue, this will bring you back to the checkout screen.  This is showing that you've updated the transaction, select payment.  If a pass has been upgraded/down graded  the this final process may vary funds may be exchanged on a case by case nature.

Select Payment

Shopping cart showing offsetting charges and zero-dollar payment button highlighted.

The next screen is showing that you've refunded the transaction and you may or may not have a credit amount.  You don't need to select anything at this point to use the credit, Select Process,  select Continue

Payment screen showing available credit and Process button highlighted.
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