If a client requests a refund for their existing PARKS DIRECT credit, feel free to do so via credit card or check. This helpful guide is here to show you how to process a credit refund.
It is important to note that card refunds take about 2-3 business days, and checks can take 2-3 weeks.
After pulling up the client's account in Global Sales, an Information prompt displays their existing credit.
With the client's account pulled up, select Payment in the Shopping Cart frame. Then PARKS DIRECT might open an information prompt alerting you that there are no items in your shopping cart. Select Yes on the information prompt.
PARKS DIRECT opens the payment processing screen. Select Use/Refund Credit > Use/Refund Credit on the Payment frame in the middle of the screen.
PARKS DIRECT will open the Use Credit prompt. From here, check the checkbox(es) next to the credit(s) that you're refunding to the client's card. Next, select Refund Selected Credits(s), and PARKS DIRECT returns to the payment processing screen.
Now choose the refund method. To process a credit card refund, the amount you're refunding needs to be less than or equal to the original credit card transaction or credit being refunded.
Once you've chosen a refund method, select Process at the bottom, and you're finshed with the credit refund!
If you are unable to perform these steps for any reason, please notify the Help Desk at (301)-699-2255 or email [email protected].
Before refunding a credit via check, confirm the client's address on their PARKS DIRECT account is correct. To mail the client their check, PARKS DIRECT needs their current address.
Bring up the client's account in Global Sales. An Information prompt shows the client's existing credit.
Select $0.00 Payment on the Shopping Cart frame. PARKS DIRECT will bring up the payment processing screen.
To process the refund, select Use/Refund Credit > Use/Refund Credit on the Payments frame in the middle of the screen. PARKS DIRECT opens a Use Credit prompt.
Check the checkbox(es) next to the credit(s) you're refunding. Select Refund Selected Credits(s) to go back to the processing screen.
Select Refund Finance from the Refund Option box.
Answer the questions: Is the household address accurate? And Was the customer informed of refund timeline (2-3 weeks)?
If the household address is incorrect, select Back. Update the household's address in Household Management, then process the refund.
Select Process to complete the refund.
If you are unable to perform these steps for any reason, please notify the Help Desk at 301-699-2255 or email [email protected].