1. Charge the equipment. Charge the ticket scanner equipment the day before your event up until it is time to scan tickets. This will ensure that both the iPod battery and the Sled battery that the iPod is housed in are fully charged. After the device has been charged, it will automatically boot up into the ticket scanning application.
Sleds charge the iPods automatically, so while the iPod battery may be at 100%, the Sled's battery could be dead or low, affecting scanning capabilities.
2. Enter login information. The username is printed on the back of each individual device underneath the asset tag. The password will always be the same for every device: Mncppc123$
3. Scan tickets. Upon logging in, you'll be taken to the Visit Processing screen and can scan tickets using the gray button on the side of the device. AutoComplete Transaction should always be checked.
4. Read ticket scanning messages. Once a ticket is scanned, a new page loads with the status of the ticket. Understand these messages and act accordingly, either permitting access to a patron or denying access to the event. See below for all examples of ticket scanning messages:
If you have any issues with these devices, please reach out to the Help Desk at (301)-699-2255.
The ticket scanners have been configured to streamline scanning operations. Minimal troubleshooting is required for these devices.
| Problem |
Solution |
|---|---|
| Ticket scanner won't turn on. |
The device needs to be charged. Plug the charger into a power outlet and connect the scanner using the charging port at the bottom of the device. |
| Ticket scanner battery is charged but won't scan tickets. |
The device needs to be charged. While the iPod inside the scanner has a charge, the scanning unit encasing the iPod (Sled) needs to be charged as well. Plug the charger into a power outlet and connect the scanner using the charging port at the bottom of the device. |
| Tickets scanned are listed as "Not Found". |
The tickets are not for an M-NCPPC event. |
| Tickets scanned are listed as "for Future Use". |
|
| Ticket scanner screen is locked. |
Press the screen lock button at the top of the device. |
| Ticket scanner did NOT connect to WiFi. |
Restart the ticket scanner. Press and hold the home button while also pressing the screen lock button. Release after the device reboots. |
| User clicked a link and can't get back to the scan processing screen. |
Restart the ticket scanner. Press and hold the home button while also pressing the screen lock button. Release after the device reboots. |