In some cases, it may be necessary to waive cancellation or withdrawal fees that customers are automatically charged in PARKS DIRECT. Waving fees would go against normal protocol and will require Manager on Duty or even Facility Manager permissions.
Below is the process for granting exceptions to the cancellation policy and waiving fees associated with withdrawals/cancellations.
In the example below, an ICB registration is being canceled. Note that a 20% cancellation fee is automatically assessed upon the cancellation being placed in the shopping cart:
- Check the checkbox to the left of the item in the shopping cart.
- Select Cart Options on the bottom-left of the shopping cart.
- Select Update Fees from Cart on the dropdown menu.
- To make sure the customer will NOT be charged, clear the Cancellation Fee checkbox on the Fees prompt that PARKS DIRECT opens.
- Select Continue.
Now the 20% cancellation fee has been waived and the Total Amount should be $0:
Select Cart Options > Finish or the refund button at the bottom of the shopping cart frame to finalize the transaction.
