Parks and Recreation Knowledge Base

Complete a Facility Permit/Community Connect Reservation

Updated on

Open the client's account in Global Sales using any method that works best for you. The example below uses the Household Number.

Global Sales Lookup screen showing a household account search result highlighted.

Scroll through the ribbon options using the right arrow and select Permits.

Global Sales workspace with the Permits tab highlighted on the navigation bar.

In the Permits tab, clients may have multiple reservations pending:

1. Highlight the appropriate reservation.

2. Click Reserve.

Permits tab listing multiple reservations with one reservation highlighted and the Reserve button selected.
  1. Verify all information under Item Changes.
  2. Verify Expected Attendees and Amenities Request under Questions.
  3. Once all information has been verified, process by clicking Continue.
Item Changes and Questions panel showing date, time, status, expected attendees, amenities request, and Continue button.

If necessary, link to an existing reservation and proceed by clicking Continue.

Link to Existing Reservation screen with empty field and Continue button highlighted.

ANY ITEMS THAT NEED FURTHER APPROVAL MUST BE APPROVED BEFORE PROCESSING A RESERVATION.

Certain Items that the client can select will need approval from specific Department staff. For example, if the customer needs Park Police on site, the center allowing this reservation to take place will need to get in contact with Park Police for approval.

Select or deselect applicable items that are available or unavailable for the rental.

Proceed by selecting Continue.

Amenities selection screen showing optional items and security deposit lines with Continue button.

Two reservations will generate in the Shopping Cart. The item with a fee is the reservation, the item without a fee is the contract. Select Payment.

Shopping Cart showing two line items, one no-fee contract and one paid reservation, with Payment button highlighted.

On the payment screen, select Apply Coupon.

Global Sales Payment screen with Apply Coupon button highlighted.

Search the for the organization in Description and Select the appropriate coupon.

Apply Coupon window listing available coupons with one coupon highlighted and Select button shown.

If the coupon does not cover the full rental, proceed to charge the client with their preferred payment method:

1. Select the appropriate Pay Code.

2. Select Process.

You will be taken to the Global Sales search, completing the reservation.

Payment screen showing Pay Code dropdown selected and Process button highlighted.
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