Below are the steps a customer would take when making a payment at your facility.
The most crucial aspect is ensuring the credit card display reads 'Welcome.' This means the device has properly connected to PARKS DIRECT.
After choosing Credit Card as the Payment Code, the customer is prompted to respond to a series of options and requests to process their transaction. The first is verifying the amount they have been charged.
Once they've accepted the amount by hitting the green button, (either the physical button or the one on the screen), the customer will be prompted to insert or swipe their card.
If the customer is using a chip card, they must insert the card into the bottom slot of the credit card terminal, chip side first.
After the card has been inserted or swiped, the credit card terminal will process the payment.
If the customer is using a chip card, they will be prompted to remove the card.
At this point, the credit card terminal will let the client know if the transaction has been approved or declined. If approved, the customer will be prompted for a signature.
Once the client signs, they can either tap the green button on the screen or press the physical button on the keypad.
If the client presses the green button without signing on the screen, then the receipt will print with a blank signature line, and the client will have to sign the paper.
Signatures can only be applied using the pen attached to the credit card terminal (not pictured). If the pen on your terminal is damaged, please reach out to the Help Desk at (301)-699-2255, or send an email to [email protected] to submit a request for a replacement pen.