When the pool must close unexpectedly, refunds will be given as credit to the account of every household that had a reservation.
Open Global Sales and bring up the Household with the reservation you wish to cancel.
Click the Purchase History tab
Select the reservations desired (Module will be "RN" and description will have full details)
Click the Cancel button
Select Cancel Selected Items
Items will go to the shopping cart with the total refund amount. Click the payment button.
Process a refund as normal using Refund Apply as the refund option. For detailed refunding directions, click here.