When a pool must close unexpectedly, refunds are given as credit to the account of every household that had a reservation.
Open Global Sales and bring up the Household with the reservation you wish to cancel.
Click the Purchase History tab.
Select the reservations desired (Module will be "RN" and description will have full details).
Click the Cancel button.
Select Cancel Selected Items.
Items will go to the shopping cart with the total refund amount. Click the payment button.
Process the refund as normal using Refund Apply as the refund option. For detailed refunding directions, view the article on Processing a Refund.