Customers have three aquatics membership options: Individual, Family, and Family+. Only Individual passes are available for purchase online with PARKS DIRECT.
Video on selling Individual, Family, and Family+ passes
Open Global Sales and the customer's household
1. Sign in and select Global Sales on the sidebar menu.
2. Select the HH Lookup button to navigate to the Global Sales Lookup screen. Find and highlight the customer’s household. Use the Select button, then OK on the pop-up.
To quickly find the customer's household, enter their last name in the search box and select Household Last Name. Use the filters on the datagrid to shorten the search results.
3. Select Standard Pass and the SubType filter to sort the passes by Individual, Family, and Family+.
Pass types
Individual passes are usually sold to a maximum of two family members. The Family pass is a better deal if a household is buying three or more passes.
1. Highlight an Individual pass (one, three, or twelve months) under the Standard Pass tab. On the right, highlight the family member(s) buying the pass.
2. Select the Add To Cart button.
If part of the pass's text is hidden, click and drag the right side of the Short Description filter.
3. Select Continue on the pop-up(s), which will link the pass to customers’ key fobs, assuming they have one.
4. Select Payment and PARKS DIRECT will open the payment screen to process the sale.
PARKS DIRECT will automatically sell adult passes to adults, children's passes to children, and senior passes to seniors.
5. After selecting the Process button on the payment screen, take the customers picture if necessary.
Family passes include four passes: two for family members 18+ and two for children. Households that need more than four passes receive the Family+ rate. In PARKS DIRECT, Family+ passes act like an add-on to the Family pass.
1. Highlight the Family pass (one, three, or twelve months) the customer wants to purchase and highlight the family member buying the pass on the right.
2. Select the Add To Cart button.
Note family members who are 18 and older and a senior if you are selling more than four passes to obtain the correct Family+ rate.
3. If you are selling more than four passes, select Continue on the pop-ups for adults and children. Select Cancel on pop-ups for seniors. If you select Continue on a senior's pop-up, you could accidentally charge them the adult price instead of the discounted senior price.
If you are selling four or fewer passes, select Continue on all pop-ups.
Pricing problems arise when selling more than four passes and a senior gets one of the standard-price passes included in the Family pass. When seniors receive one of the four passes, it prevents the household from receiving the senior discount. If PARKS DIRECT opens a senior's pop-up after you select Continue on two adult pop-ups, you can safely select Continue on the senior's pop-up, and PARKS DIRECT will apply the senior rate.
Selecting Cancel will leave a family member’s pass out of the cart, and you have to add their pass using a Family+ add-on like the step below.
4. Under the Standard Pass tab, highlight the Family+ pass with the time period (one, three, or twelve months) and age group (child or 18-and-up) that correspond to any remaining family member(s).
5. Select Continue on the pop-up.
6. Double-check the cart for the right price. Then select Payment, process the sale, and take the customer's picture if necessary.