1. In PARKS DIRECT, select Global Sales on the sidebar menu.
2. Highlight the client’s household on the Global Sales Lookup data grid and select Select. PARKS DIRECT will bring you to the Global Sales screen.
3. Scroll to the right and select Purchase History to display the client’s entire history, including active rentals.
4. In the Module column, enter Facility Rental (FR) to filter the list of past transactions. Highlight the facility rental that the client is canceling.
5. Select Cancel > Cancel Selected Items on the drop-down menu.
If an after-the-fact discount for maintenance/customer service reasons is necessary, use the Update Fees button to apply a discount instead of canceling.
Depending on what you’re canceling, fees will be deducted from the credit a client receives.