In some cases, you may have to reschedule someone's reservation, which you can do in Global Sales. Rescheduling is almost the exact same process as canceling a reservation, but instead of canceling the item, you will change the item.
1. Sign in to PARKS DIRECT and then open Global Sales, find the customer, and select the Purchase History tab.
2. Highlight the desired reservation.
3. Select the green Change button at the bottom of the screen.
4. Select Change/Transfer Item.
5. Update the reservation details as necessary, including any required reservation information, and select Continue.
You will not be able to break scheduling rules. You must use normal time blocks, and customer can't have multiple reservations in a day.
6. Enter the existing reservation number when prompted, then select Continue.
If you do not know the existing reservation number, you can proceed without it.
7. Review and update any information originally submitted by the customer as needed, then press Continue to proceed to the reservation details screen.
RecTrac will add the modified reservation to the shopping cart.
Select Finish from the Cart Options list, or process payment using the Payment button.
Note: The original reservation may show a $50 Change Fee, which is withheld from the refund amount. Be sure to inform the customer of this fee when applicable.