Cancel a Payment

Updated on Dec 15, 2025

If a payment was taken in error, it is possible to correct this by reversing what was processed. In some cases, this will require Help Desk involvement, but in other cases, this can be completed on-site.

Payment Type

Action Needed

Cash

Select the transaction from the Purchase History tab in Global Sales.
Choose the Cancel button at the bottom of the window and select Cancel selected items.
Choose the Finish button in the shopping cart frame.
Select the Cash Pay Code.
Select Refund Now.
Select Process.

Registrations will be reversed and PARKS DIRECT will account for the money you took in error being returned. Note: This will affect your drawer total if not performed on the day of the error.

Credit Card

Select the transaction from the Purchase History tab in Global Sales.
Select the Cancel button at the bottom of the window, then select Cancel selected items.
Choose the Finish button in the shopping cart frame.
Choose the Credit Card Pay Code.
Select Refund Now.
Choose the credit card from the Linked Credit Cards drop-down menu.
Select Process.