Cancel a Payment

Updated on Apr 25, 2022

If a payment was taken in error, it is possible to correct this by reversing what was processed. In some cases, this will require Help Desk involvement, but in other cases, this can be completed on-site.

Payment Type

Action Needed

Cash

Select the transaction from the Purchase History tab in Global Sales.
Click the Cancel button at the bottom of the window and select "Cancel selected items".
Click the Finish button in the shopping cart frame.
Select the Cash Pay Code.
Select "Refund Now".
Click Process.

Registrations will be reversed and PARKS DIRECT will account for the money you took in error being returned. Note: This will affect your drawer total if not performed on the day of the error.

Credit Card

Select the transaction from the Purchase History tab in Global Sales.
Click the Cancel button at the bottom of the window and select "Cancel selected items".
Click the Finish button in the shopping cart frame.
Select the Credit Card Pay Code.
Select "Refund Now".
Select the credit card from the Linked Credit Cards drop-down menu.
Click Process.