Before customers can use PARKS DIRECT’s, they’ll need an account. In PARKS DIRECT, accounts are called family members, which are grouped into households. Every household requires a primary guardian (also known as the head of household) who is financially responsible for every family member in their household.
Only create a PARKS DIRECT customer account if you are with the customer in person.
Create a new PARKS DIRECT family member and household
Review the list of approved verification documents here.
Sign in to PARKS DIRECT and select Management > Household Management on the sidebar menu.
Select Add on the bottom-left corner of the Household Management screen.
Enter the customer's required information in the boxes indicated by red text and an asterisk on the Household Update screen.
Make an organization account
Accepted proof of being a representative of the organization are:
- Business Card
- Original Letter addressed to the organization
- IRS Tax Exempt Determination letter or Certificate
- Business Lease or Utility Bill in name of organization
If you're creating an organization account, enter the organization's name in the Organization Name box .
Add family members
If you need to add family members to the customer's account, select the Add New Member button and enter the new family member's information into the required boxes.
Select Add New Member after you've finished entering the new family member's information.
Save the account
Select Save on the bottom left corner of the screen after you're done entering all of the customer's required information.
