Parks and Recreation Knowledge Base

How to Scan Passes and View Passport to Wellness Inquiry

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Expand or collapse content How to Scan a Customer In Without a Key Fob
  1. Open the menu.
  2. In the search bar, enter "Visit."
  3. Select Pass Visit Processing. 
Menu panel showing Visit search with Pass Visit Processing selected.

Option 1: In Visit Processing - No Household, type the customer's keyfob number into the blank space provided and hit Enter.

Visit Processing – No Household screen showing visit list and action buttons.

Option 2:

  1. In Visit Processing - No Household, enter the customer's [LAST, FIRST] name in the space provided.
  2. Click Name Lookup.
Visit Processing – No Household with name entered, Name Lookup button highlighted.

The Pass Visit Person Lookup will prompt. Select the correct customer.

Pass Visit Person Lookup listing matching customers with one record selected.

The Pass Visit for M-NCPPC Passport to Wellness will prompt. Click Continue.

Passport to Wellness pass visit prompt with Continue button visible.

The pass scans and the Status column displays Swiped In.

Visit Processing – No Household showing visit status updated to Swiped In.
Expand or collapse content View Inquiry Passes in Global Sales
  1. Open the menu.
  2. Under Favorites, select Global Sales.
Menu panel with Favorites section showing Global Sales selected.
  1. In Global Sales Lookup, use the search engine to locate the customer.
  2. Highlight and Select the customer.
Global Sales Lookup showing household search results with one customer highlighted.

Under Family Member Selection:

  1. Click the Household Option dropdown menu.
  2. Select the HH Inquiry option.
Family Member Selection screen with Household Options menu opened to HH Inquiry.

In Household Inquiry:

  1. Highlight the customer.
  2. Select the Passes option.
Household Inquiry screen with Passes tab selected for a highlighted household member.

Pass Household Detail Inquiry is where users can locate all passes.

Pass Household Detail Inquiry listing all passes with status and date columns.

If a pass has expired, please reach out to SPD for health & wellness passes.

View the following article to change a customer's cross-reference number (Xref).

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