How to Complete an Exhibit Shop Service Request
An Exhibit Shop Service Request is created differently from a regular Work Request. The steps below will allow a user to create an Exhibit Shop Service Request for Exhibit Shop to receive and complete.
- Go to Work Create Work Request
2. While in the Work Request screen, click on the New Record button (See Below) This will take you to a new Work Request Form.
3. In the form, enter the Asset/Equipment number that needs the Exhibit Shop Service Request. To find the Asset/Equipment by name, click the Dataspy (See Below) inside the Asset/Equipment field.
4. If it is a park or building, click the down arrow in Asset/Equipment field to select the Parks Buildings Dataspy.
5. While in the Equipment Lookup search page, find the park or building that needs the Exhibit Shop Service Request. For example: Vansville Park Building needs a sign made for the Black History Month Program. The user would type “Vansville” in the Description field. After clicking the Run button, the system will return all parks and buildings related to the facility. The results can be filtered further by Class or Category. The sign is needed for the Vansville Park Building with Class BUILDING and Category PARK OR ACTIVITY BUILDING. The correct Equipment to select would be PG-M15-B01 (highlighted in BLUE). Click OK at bottom of the Equipment Lookup box.
NOTE: After selecting the Equipment, the Location and Maint Area/Division fields will auto-populate in their respective fields.
6. In the Description field, describe briefly (80 characters or less) the service request needed from Exhibit Shop.
7. In the Request Type field, click the down arrow and select “Service Request”.
8. In the Request Classification field, click the Dataspy to open the Classes search page.
9. BLD-FAC will be highlighted in BLUE in the top right field. Hit backspace to delete BLD-FAC out of the field. Click Run.
10. Type in “Exhibit” in the Description field. Click Run. The system will return Exhibit Shop Request (Service) highlighted in BLUE. Click OK.
11. The Status field will stay at Work Request and will auto populate to Work Request – Service once the Work Request you have created has been saved.
12. If the start date is different from today’s date, in the Req. Start Date field, click the Calendar icon to select the desired date.
13. The Requested by field will always default to the requestor’s Employee ID. (If the request is not for you, then it can be changed by clicking on the Requested by Dataspy and searching for the user.) Additional requestors can be added in the 2nd and 3rd Requested by fields if needed.
14. The Who to Contact field is for assigning a point of contact person. This field can be used in the instance if the employee or the requestor is not available, like an Assistant Director, Regional Manager or another staff person. This works similarly to the Requested By.
15. If a comment needs to be added, click on the In the Save button at the top of the page,
navigate back to the Comments Section to click on the new record button
and enter your comments.
NOTE: All required fields (*) MUST be completed before entering comments into the Work Request. If not, an error message will display.
16. Once everything is completed, click the Save icon at top of the screen. The system will generate a Work Request number.
Any questions, comments or concerns feel free to contact us by phone on our EAM Hotline (301) 446-3470 or email at [email protected]