Quest Tablet: Think of the tablet as a standard Windows 10 platform. So, we can Bomgar this device, and it will appear to be a regular PC through Bomgar. All the drivers needed for RecTrac are installed here.

The case around the device has a built-in scanner that that allows the end user to scan items such as tickets, passes, barcodes from a phone, etc. by using either of the blue buttons on the back of the device.

The case is also outfitted with a credit card chip reader and swipe. However, this feature is not compatible with RecTrac or Card Connect. Instead, staff should be using one of the other credit card terminal options we currently have.

The Quest Tablet uses a proprietary stand to charge the device, as well as a Pro Stand version that allows USB peripherals to connect receipt printers, scanners, credit card terminals, network cables, and even a monitor!

Thanks to this stand, staff can log into RecTrac as if from a regular desktop; but more importantly, we are able to troubleshoot with familiarity.