Symptoms: The credit card terminal at your workstation is displaying a PAN PAD ERROR on the device's display or reads No Connection.

Cause: The credit card terminal is unable to contact PARKS DIRECT- this message will appear if you are not logged in to PARKS DIRECT.

If you are logged into PARKS DIRECT and receive the same error(s), a communication error with VIC requires you to reconnect.

How to Fix:

Log in to PARKS DIRECT- this should connect your credit card terminal and cue the Welcome screen.

If that doesn't work, completely close PARKS DIRECT and restart VIC.

1. Left-click the arrow in the bottom right of your screen to display hidden icons.
2. The icon labeled with a V and a green or blue circle is VIC. If you do not see this icon, skip to step 5.

3. Right-click on VIC to show additional options.
4. Select Exit to close VIC.

5. Restart VIC by double-clicking on the Vermont Integration Client (VIC) button on your desktop.

6. Log back in to PARKS DIRECT. If this solution worked, your Credit Card Terminal should read "Welcome."

If you continue to experience difficulties, please restart your computer and try logging in to PARKS DIRECT again.