Now that we are familiar with the device's components, focus can shift to troubleshooting several issues that may occur.
The Quest tablet slots into its stand, but it is not secured down by any means. Disconnecting from the base causes issues in RecTrac, such as reading the device or displaying connection. If the unit disconnected at some point, reconnect the device to the station and restart VIC using these steps.
Network connection varies depending on the tablet's setup, determining how the device can be used.
LAN: Local Area Networking, a physical connection. A network cable is plugged into the back of the base that the tablet docks itself onto. As such, the device can only be used while it is docked onto the base:
Wireless (Wi-Fi): A typical wireless network connection where the device does not need to be physically docked to function. The tablet cannot access the equipment plugged into the base when disconnected, but it can use it while attached.
Wi-Fi becomes increasingly unstable the further you move away from the access point you are connected to.
The tablet has an on-board battery that will allows users to run RecTrac for approximately 4–6 hours, but charges from the docking station. The station is plugged into a wall outlet on the back of the base.
If the base is not plugged in, the tablet will not charge, and neither the device nor RecTrac will recognize the attached equipment.
Please note that the power cable for the base is a 2-part cable that must be completely connected to function properly.
Cable shown is connected, allowing power to the base.
Cable shown is disconnected, so there is no power going to the base.
Currently, user accounts for this technology are created by an admin from the Help Desk Projects Team. If a user is locked out of their account, an admin will need to unlock it, or Windows OS will automatically unlock the account in an hour. M-NCPPC Domain accounts do not work on this device.
This is subject to change once field-testing is completed.
Disclaimer
If you are experiencing issues with a POS peripheral, please consult the ScreenSteps associated with that device. This includes credit card terminals, scanners, receipt printers, and cash drawers. If this does not resolve the problem, contact the Customer Service Help Desk via (301)-699-2255 or email [email protected] with a description of the issue.