Powering on the device
Whether the device was shutdown previously or lost power, to turn the device on, you will need to press the button on the top left-hand corner of the device. If on the charger, the device should power on right away and start to load Windows 10.
Keeping this device on the charger when not in use would ensure that the battery won't drain and would be ready to use when needed.
Windows Login Screen
Once at the login screen, you will want to enter the username and password given to you to get into Windows and access applications like RecTrac, Bomgar, or anything else that would be requested of you from a Point of Sale environment.
Attaching a keyboard and mouse could make navigating and typing on the device easier than using the touchscreen.
Reminder about Logging in
Currently, user accounts for this equipment are created by an admin from the Help Desk Projects Team. If you locked out the user account, either an admin will need to unlock it, or you will have to wait an hour for the Windows OS to unlock the account. Your M-NCPPC Domain account will not work on this device.
Windows Environment
These devices are outfitted with everything you may need for RecTrac. All POS Peripheral drivers were installed and configured. However, the only equipment that will function if the tablet has been detached from the docking station would be a network interfacing credit card terminal and the scanner built into the custom case that the tablet is in. Outside of that, you should be able to operate the device like a normal front desk computer while it is in the docking station.
Please note: This device using the Windows OS does have VIC installed, so you will need to make sure VIC is running before attempting to process sales and/or scanning in patrons for an event.
Please be mindful that you will need a stable internet connection in order to access RecTrac or any other website needed for the operation of this device.
RecTrac Environment
Your RecTrac environment is configured by the Customer Service Help Desk Projects Team based on your initial needs. Some things can be changed to enhance your experience (not everything, though). If you are experiencing issues or difficulties, please email [email protected] describing the issue and what you believe would help best. Please keep in mind, there are system constraints that may make desired changes unfeasible.