Symptoms: When attempting to process a credit card transaction in PARKS DIRECT, you receive an error that says the pin pad is already in use.

Cause: Another session is open on your workstation, preventing the credit card terminal from running transactions. End existing sessions connected to the pin pad before continuing.

How to Fix:

1. Log out and end the current session in PARKS DIRECT- do not end your batch.
2. Log back in to PARKS DIRECT.

3. After typing in your username and password, the Resume Session or Start New Session prompt appears with an existing session's date and time.
4. Select the existing session and Continue. Once you log in, log out and end this session as well.
5. Repeat until you no longer have any existing sessions.
6. Log in to PARKS DIRECT and begin a new session.