Introducing the Household Payments Due Report!
The Household Payments Due Report is a monthly report sent to all PARKS DIRECT facilities showing any past customer balances owed toward programs and services. The purpose of these reports it to provide facility staff with the information needed to collect unpaid balances from customers before they become stale and are written off as part of the AR/Bad Debt procedures.
Reports are run and delivered on the 1st of every month as part of a PARKS DIRECT scheduled process. The report shows the names of any customers that have money owed toward programs or services hosted at your facility* (see note at bottom). The report will show:
- Household Name.
- A description of the program or service that has money owed.
- The total amount charged, discount amount, paid amount, and amount due.
- The number of days this balance has existed.
Facility staff should use this information to either:
A) Contact the customer, explain the owing balance, and attempt to collect payment
OR
B) Review the household to see if there are any adjustments needed to the amount owed (cancellations, fee updates, discounts, etc.)
Currently, there are no deadlines or requirements for this report. It is to be used at the discretion of facility staff to help mitigate owing balances toward your programs. Any remaining owing balances will be collected as part of the AR/Bad Debt process, which will include additional attempts at contact to the collect the money owed. For more information, view the article on our AR/ Bad Debt Responsibilities.
**PLEASE NOTE** The Household Payments Due report shows money owed toward programs and services hosted at your facility. There may be some entities shown on your report which are NOT your responsibility to collect. For example, if you host a Therapeutic Recreation or Countywide Sports program at your facility, their balances will appear on your Household Payments Due report, but are the responsibility of the respective Unit/Division to collect.
If you see something unexpected on your Household Payments Due report, contact the staff/unit responsible for the program to alert them or forward that information to the Help Desk Finance Office. We will then notify the appropriate unit responsible.