Recent updates
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Merging Households
Updated onArticleWhen duplicate households have been identified, open the household merge tool:
PARKS DIRECT User Manuals Households Default chapter
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How to add Notes in a Work Order Request
Updated onArticle- In order to add "Notes", open the appropriate case.
- Please do not modify the "Description" text box, however we should enter "Notes" in the appropriate location.
Additional Information Systems Microsoft Dynamics Work Request
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How to schedule Proxyclick visits
Updated onArticleProxyclick is visitor management system (VMS) software that “pre-screens” employees, contractors, and visitors before entering office spaces like the Parks and Recreation Administration building. Think of it as a virtual sign-in sheet.
Additional Information Systems Proxyclick How To's & Tips
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How to locate case by case number
Updated onArticle- In order to locate a case In Dynamics:
- On the Left hand side under "Service" select "Cases".
Additional Information Systems Microsoft Dynamics General
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How to reply to a Information Request
Updated onArticle- To respond to a Information Request, we will send the client an email or give them a call, but first:
- Open the appropriate case.
Additional Information Systems Microsoft Dynamics Information/ROE/Development Request
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How To Reply To a Directors Correspondence
Updated onArticle- To respond to a Directors Correspondence, we will send the client an email or give them a call, but first:
- Open the appropriate case.
Additional Information Systems Microsoft Dynamics Director's Correspondence
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No ICC - Cancel (Manually Enter Credit Card Information)
Updated onArticleIf you're receiving this error on the PIN Pad, it means that the customer's chip in the card is faulty. The customer can still use their card, but they will have to manually enter their card's number.
PARKS DIRECT User Manuals Hardware and Software Credit Card Terminal
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How create a Complaint/Compliment in Dynamic's
Updated onArticleHow to create a case for a Complaint/Compliment.
1. On the Left hand side under "Service" select "Cases".
2. Select "New Case" up above.
Additional Information Systems Microsoft Dynamics Complaint/Compliment
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Residency pricing policy
Updated onArticlePrince George’s Parks and Recreation applies resident discounts and impact area discounts on most offerings -- programs, memberships, picnic shelters, golf reservations, etc.
In PARKS DIRECT, non-resident and impact area fees are relative to corresponding resident fees. In other words, PARKS DIRECT is set up to automatically update the non-resident and impact area fee based on the resident fee.
Parks Direct Policy & Procedures Financial Policies & Procedures Pricing Policies
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Card Connect settlements time frame
Updated onArticleThe Help Desk's Finance Team regularly receives credit card reports for transactions through Card Connect. The time frame for the daily Card Connect payment reports is about 24 hours. Payment reports start at 9:30 PM the previous day and end at 9:29 PM on the day of the report. The finance team receives Card Connect's daily settlements and funding reports the next day.
For example, on September 29, the finance team would receive September 28's settlements and funding reports, which contain all Card Connect transactions from September 27 at 9:30 PM to September 28 at 9:29 PM.
Parks Direct Policy & Procedures Financial Policies & Procedures Pricing Policies