Recent updates
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How to reset your PARKS DIRECT password
Updated onArticleIf you get locked out, call the Help Desk to have your login unlocked. The Help Desk will unlock logins over the phone but will not give out passwords.
PARKS DIRECT User Manuals Intro to RecTrac and WebTrac Basic Navigation
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Troubleshooting Common Issues
Updated onArticleChecking the Power Connection:
The most common issue with the receipt printer is that it’s not printing a receipt. This can be caused by a couple of things.
The receipt printer is not on: The receipt printer must be turned on in order to print receipt as well as send signals to the cash drawer to open. You can confirm if the receipt printer is on if there is a green light visible at the top of the receipt printer if it is not on then you will want to flip the switch located in the front of the receipt printer to the on position.
PARKS DIRECT User Manuals Hardware and Software Receipt Printer
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Activity Enrollment Statistics Reporting
Updated onArticleRunning an enrollment report helps you learn more about who participates in an activity. Follow these steps to create a variety of activity reports based on enrollment.
PARKS DIRECT User Manuals Reporting Activity Reports
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How to create a partner account in Rectrac
Updated onArticleIn order to make an account a "Partner":
- Click the "Menu" button.
- Under "Home", select "Global Sales".
PARKS DIRECT User Manuals Households Default chapter
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How To Add A User To Dynamics
Updated onArticleIn order to add a user we must first submit a ticket to ITS.
- Head to Service Desk portal here.
Additional Information Systems Microsoft Dynamics General
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Inclusion enrollment report
Updated onArticleThis report lists program registrants who have self-identified as needing disability accommodations.
PARKS DIRECT User Manuals Reporting Activity Reports
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Using Household Credit to Pay for Items
Updated onArticleWhen a household has an existing credit (due to a prepayment, cancellation, withdrawal, etc.) you may use that to pay for items in the shopping cart.
PARKS DIRECT User Manuals Global Sales Payment
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Adding a Photo to a Family Member
Updated onArticle1. Find the person in the database for which you'd like to add a photo. There are 3 methods you can choose from.
Option 1: Click Update Household from the Global Sales customer frame
PARKS DIRECT User Manuals Households Default chapter
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How To Set Up A Facility For Community Connect
Updated onArticleOnce you have signed into PARKS DIRECT:
1. Click the Menu button.
2. In the search bar type Facility Management.
3. Select Facility Management.
PARKS DIRECT User Manuals Program Data Entry Activity & Section Creation
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How To Create Coupon For Community Connect
Updated onArticleOnce you have signed into RecTrac:
1. Click the Menu button.
2. Type "Coupon" into the search bar.
3. Select "Coupon Code Management".
PARKS DIRECT User Manuals Program Data Entry Activity & Section Creation