Recent updates
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Waive withdrawal or cancellation fees
Updated onArticleIn some cases, it may be necessary to waive cancellation or withdrawal fees that customers are automatically charged in PARKS DIRECT. Waving fees would go against normal protocol and will require Manager on Duty or even Facility Manager permissions.
Below is the process for granting exceptions to the cancellation policy and waiving fees associated with withdrawals/cancellations.
PARKS DIRECT User Manuals Global Sales Purchase History
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Apply Late Payment Fees
Updated onArticleThe following article explains adding late fees to an account and processing without accepting a payment for the added fees. To find accounts that have outstanding activity enrollment balances, use the Activity Roster Fees Report.
PARKS DIRECT User Manuals Global Sales POS Service
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How to process a Rain Check
Updated onArticleIn order to process a Rain Check.
1. Customer(s) must have been "Checked In".
2. Select "Rain Check" button.
3. Select customer(s).
PARKS DIRECT User Manuals Golf Golf Functions
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Applying Credit to an Account
Updated onArticleAdding credits to client's accounts is a simple process that can be done in Global Sales. Credits will stay on accounts and can be used towards any future transactions or payments due.
PARKS DIRECT User Manuals Global Sales Payment
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Crediting Regional Accounts
Updated onArticleThis article explains how to credit internal accounts for amusement park ticket distribution.
PARKS DIRECT User Manuals Global Sales Payment
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Registering for an Activity Section
Updated onArticleThis article covers enrolling a client into an activity section through Global Sales.
PARKS DIRECT User Manuals Global Sales Activity
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Adding a Client to the Waitlist
Updated onArticlePutting a client on the waitlist is simple as users are automatically prompted to waitlist clients when attempting to register for full activity sections.
PARKS DIRECT User Manuals Global Sales Activity
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Renewing a Pass Before it Expires
Updated onArticleIf a customer has an active pass, it is possible to renew it for another term before it expires.
PARKS DIRECT User Manuals Global Sales Passes
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Setting a future date of purchase for Passes/Memberships
Updated onArticleThis is the process on how to purchase membership and change the date to a future date.
PARKS DIRECT User Manuals Global Sales Passes
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Selling a Gift Card
Updated onArticleGift cards may be used as a payment method for any item in PARKS DIRECT. Selling a gift card, adding money to an existing gift card, and checking the balance of a gift card are all detailed in the expandable sections below.
PARKS DIRECT User Manuals Global Sales POS Service