Parks and Recreation Knowledge Base

Reassigning Head of Household

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In some cases, you may need to reassign a household's Primary Account Holder. This is a streamlined, simple process through PARKSDIRECT.

Open Household Management.

Sidebar menu with Management expanded and Household Management selected.
  1. Search for the account you wish to manage.
  2. Double-click it to select and highlight the account.
  3. Click the Change Primary Guardian button.
Household Management family member datagrid with a household selected and Change Primary Guardian button highlighted.

Follow the directions in the Change Primary Guardian window to name the New Primary Guardian as well as the current guardian's relationship to them.

Change Primary Guardian window showing current guardian, new relationship set to Secondary Guardian, new primary guardian selected, and Continue button.

The new primary guardian must already exist on the account. If they don't, maintain the household and add them before attempting this process.

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