Recent updates
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Software Change Control Procedure
Updated onArticleSoftware problems can be reported at any stage in the lifecycle. Problems can fall into a number of categories according to the degree of regression in the life cycle i.e. how far back you need to go to fix the problem. Problem categories include:
- Operations error
- User documentation does not conform
- Code/configuration does not conform to design
- Design does not conform to requirements
- New or changed requirements
Determination of the problem category defines the phase of the lifecycle at which corrective action needs to begin.
Parks Direct Policy & Procedures Other Documents Help Desk Lists and Policies
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Troubleshooting Overages
Updated onArticleA Facility is Over any time it has more funds deposited into the Bank than have been entered into the Parks Direct software. This article will serve as a resource for Facility Directors to better understand, prevent, and resolve these issues. Please note that before you begin troubleshooting as described below, it's best to make sure the error isn't explained by a Batch that was counted incorrectly. More information about reviewing batch counts and correcting that type of error can be found here.
Parks Direct Policy & Procedures Financial Policies & Procedures Cash Handling and Bank Deposits
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Allowing section drop-ins vs. selling daily admission passes
Updated onArticlePARKS DIRECT User Manuals Program Data Entry FAQs
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Policy - Personal Check Acceptance
Updated onArticlePersonal checks may not be accepted as payment for drop-in daily admissions, merchandise, or rentals within 30 days of the rental date. Personal checks may be accepted as payment for all other entities provided the customer is a PARKS DIRECT household account holder.
Parks Direct Policy & Procedures General Policies Payments
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Appendix D: Fee Assistance Flowcharts
Updated onArticleFee Assistance Document Flowchart:
Parks Direct Policy & Procedures Financial Policies & Procedures Fee Assistance Manual
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Appendix C: Fee Assistance Document Examples
Updated onArticleParks Direct Policy & Procedures Financial Policies & Procedures Fee Assistance Manual
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Appendix B: Fee Assistance Sample Scenarios
Updated onArticleParks Direct Policy & Procedures Financial Policies & Procedures Fee Assistance Manual
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Policy - Course Withdrawals
Updated onArticleCustomers may withdrawal from a course at any facility or online at least 7 days prior to the start date of the course. Within 7 days of the start date of the course, withdrawals must be processed through the offering facility.
Except for within 24 hours of the original registration date, a 20% Withdrawal Fee will be assessed on any funds resulting from the withdrawal. This fee will be waived in the event of course cancellation, postponements, changes made by M-NCPPC, or if otherwise stated by the Facility Manager.
No requests for refunds will be accepted after a course is completed. No cash refunds will be allowed. Refunds for credit card purchases will be issued to the original credit card used. Check refunds may take 3-4 weeks to process. No refund or credit will be issued for classes missed by the participant. Some activities have different refund/withdrawal policies that supersede this standard policy, as identified in the course description or details.
Parks Direct Policy & Procedures General Policies Withdrawals & Refunds
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Policy - Identity Verification over the Phone
Updated onArticleBefore conducting any transactions over the phone (registrations, withdrawals, bookings, cancellations, payments, etc.), or obtaining any identifying information (address, phone number, email address) from a household a customer MUST verify their identity by providing the Household Main Contact Verification Document number listed on the Household. Non-identifying information (customer balance, course dates & times, etc.) can be provided at the discretion of the user.
If the customer is unable to obtain the Verification Document number, they must proceed with business using their parksdirect online portal, call back with the appropriate Main Contact Verification information, or stop by any staffed facility to verify their identity.
Parks Direct Policy & Procedures General Policies Households
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Policy - Pass Withdrawals
Updated onArticleA pass holder may not withdraw from a pass at any time, except for the following reasons:
- Military Leave
- Medical Leave
- Professional Leave
- Temporary Work Absence with adequate proof.
If withdrawn, a prorated amount based on the unused portion of the pass at the time of withdrawal will be returned to the customer.
No requests for refunds or withdrawals will be accepted after a pass has expired.
Parks Direct Policy & Procedures General Policies Withdrawals & Refunds