Parks and Recreation Knowledge Base

PARKS DIRECT user permissions guide

Updated on

Permission Level Training Required Permissions Granted 
Viewing and Reporting
None
View and print reports only
Customer Service Representative (CSR)

PARKS DIRECT Training – Households

PARKS DIRECT Training – Global Sales
  • Global sales
  • Refunds
  • Household Creation/Update
  • Inquiry
  • Reporting
  • Activity Attendance Posting

Manager on Duty (MOD)

PARKS DIRECT Training – Households

PARKS DIRECT Training – Global Sales

 Managers Supplement
CSR plus:Course withdrawal within 7 days of start
Facility Manager

PARKS DIRECT Training – Households

PARKS DIRECT Training – Global Sales

Managers Supplement
Above permissions

The following are trainings that can be added to any level of training CSR, MOD and FM (Except Viewing and reporting) and is not automatically included so it must be selected if needed. 

Permission Level
Training Required
Permissions Granted
Data Entry
PARKS DIRECT Training - Data Entry 1
PARKS DIRECT Training - Data Entry 2
Create/Edit RecTrac Courses
POS Inventory POS Inventory Management
Create inventory items and quantity

To request any of the above trainings , please fill out a Software Permission/Training Access Request Form. Please be mindful that the form must be completed and submitted by the supervisor of the staff person requiring training and/or system access. Reference the complete user access procedure here.

Run a User Listing Report to see what users have permissions for your site
  1. Under the Reporting tab on RecTrac's sidebar menu, select Report Output Listing.

Search "user" in the Description box. Next, select System - setup, double click VSI - User Listing Report, and select Continue on the pop-up window.

Move down the new screen and check the Active checkbox in Record Status, which is under User Name Range.

Under Primary Record Filters, select your desired user group options.

Lastly, select Process on the bottom right of the screen, and RecTrac will create your User Listing Report.

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