Parks and Recreation Knowledge Base

PARKS DIRECT user permissions guide

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Permission Level Training Required Permissions Granted 
Viewing and Reporting None View and print reports only
Customer Service Representative (CSR)

PARKS DIRECT Training – Households

PARKS DIRECT Training – Global Sales
  • Global sales
  • Refunds
  • Household Creation/Update
  • Inquiry
  • Reporting
  • Activity Attendance Posting
Manager on Duty (MOD)

PARKS DIRECT Training – Households

PARKS DIRECT Training – Global Sales

 Managers Supplement
CSR plus:Course withdrawal within 7 days of start
Facility Manager

PARKS DIRECT Training – Households

PARKS DIRECT Training – Global Sales

Managers Supplement
Above permissions

The following are trainings that can be added to any level of training CSR, MOD and FM (Except Viewing and reporting) and is not automatically included so it must be selected if needed. 

Permission Level Training Required Permissions Granted
Data Entry PARKS DIRECT Training - Data Entry 1
PARKS DIRECT Training - Data Entry 2
Create/Edit RecTrac Courses
POS Inventory POS Inventory Management Create inventory items and quantity

Managers and Administrative Supervisors can assign the relevant training to staff on Learning Central

Run a User Listing Report to see what users have permissions for your site
  1. Under the Reporting tab on RecTrac's sidebar menu, select Report Output Listing.

Search "user" in the Description box. Next, select System - setup, double click VSI - User Listing Report, and select Continue on the pop-up window.

Move down the new screen and check the Active checkbox in Record Status, which is under User Name Range.

Under Primary Record Filters, select your desired user group options.

Lastly, select Process on the bottom right of the screen, and RecTrac will create your User Listing Report.

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