Managers and Administrative Supervisors can assign the relevant training to staff on Learning Central.
| Permission Level | Training Required | Permissions Granted |
|---|---|---|
| Viewing and Reporting | None | View and print reports only |
| Customer Service Representative (CSR) | PARKS DIRECT - Customer Service Representative (CSR) |
View and print reports, plus:
|
| Manager on Duty (MOD) |
All CSR permissions, plus:
|
|
| Facility Manager (FM) | All above permissions |
The following permissions can be added to any training level, including CSR, MOD, and FM, with the exception of users with Viewing and Reporting access only. It is not included by default and must be selected manually if needed.
| Permission Level | Training Required | Permissions Granted |
|---|---|---|
| Data Entry | PARKS DIRECT - Program Data Entry | Create/Edit RecTrac Courses |
To grant Program Data Entry permissions, the Customer Service Representative will assign an additional profile to an existing user in RecTrac.
- In RecTrac, search for and open Profile Assignments.
- The screen is divided into three sections: Available Profiles, Linked Profiles, and Profile Parameters.
- Expand the User menu under Linked Profiles.
- Use Ctrl + F to locate the user who needs Program Data Entry permissions.
- This user will already exist and have at least the baseline permissions.
- Click to highlight the user, then move to the Available Profiles section of the screen.
- Scroll to locate the code Type: Menu Design and expand that menu.
- From the drop-down list, locate the following:
- CSR + AM (for Customer Service Representatives)
- MOD + AM (for Managers on Duty)
- Drag and drop the selected profile from Available Profiles to the user in Linked Profiles:
- A red dot appears while dragging
- The dot turns green when correctly positioned over the user
- Confirm the profile appears under Linked Profiles, then close out of Profile Assignments.
- Under the Reporting tab on RecTrac's sidebar menu, select Report Output Listing.
Search "user" in the Description box. Next, select System - setup, double click VSI - User Listing Report, and select Continue on the pop-up window.
Move down the new screen and check the Active checkbox in Record Status, which is under User Name Range.
Under Primary Record Filters, select your desired user group options.
Lastly, select Process on the bottom right of the screen, and RecTrac will create your User Listing Report.
