Parks and Recreation Knowledge Base

PARKS DIRECT User Permissions Guide

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Permission Level Training Required Permissions Granted 
Viewing and Reporting None View and print reports only
Customer Service Representative (CSR) PARKS DIRECT - Customer Service Representative (CSR)

View and print reports, plus:

  • Global sales
  • Refunds
  • Household Creation/Update
  • Inquiry
  • Reporting
  • Activity Attendance Posting
Manager on Duty (MOD)

PARKS DIRECT - Customer Service Representative (CSR)

PARKS DIRECT - Manager Supplement

All CSR permissions, plus:

  • End of Shift change
  • Proration override
  • Discounts
  • Overbook override
  • Course withdrawal within 7 days of start
Facility Manager (FM)

PARKS DIRECT - Customer Service Representative (CSR)

PARKS DIRECT - Manager Supplement

All above permissions

The following trainings can be added to any training level, including CSR, MOD, and FM, with the exception of users with Viewing and Reporting access only. It is not included by default and must be selected manually if needed.

Permission Level Training Required Permissions Granted
Data Entry PARKS DIRECT - Program Data Entry Create/Edit RecTrac Courses

Managers and Administrative Supervisors can assign the relevant training to staff on Learning Central.

Run a User Listing Report to see what users have permissions for your site
  1. Under the Reporting tab on RecTrac's sidebar menu, select Report Output Listing.

Search "user" in the Description box. Next, select System - setup, double click VSI - User Listing Report, and select Continue on the pop-up window.

Move down the new screen and check the Active checkbox in Record Status, which is under User Name Range.

Under Primary Record Filters, select your desired user group options.

Lastly, select Process on the bottom right of the screen, and RecTrac will create your User Listing Report.

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