If you get locked out, call the Help Desk to have your login unlocked. The Help Desk will unlock logins over the phone but will not give out passwords.
You will need access to the email account we have on file for your PARKS DIRECT login in order to receive the password reset code.
Start by clicking the Forgot Password? button.
This will bring you to a screen that asks for the primary email address associated with your account. Enter your PGPARKS email address if you have one, otherwise enter the personal email address you provided to the Help Desk.
Click Continue.
After clicking Continue, you will see the Password Reset screen. Leave this screen up while you check your email.
After a moment, you will receive an email from [email protected] with the subject RecTrac Account Password Reset. The email contains the Reset Code that you will need to enter on the Password Reset screen.
Copy the code into the Reset Code (1) field on the Password Reset screen. Then, enter your new password twice (2). The password requirements are as follows:
- At least 10 characters
- At least 1 letter
- At least 1 number
- At least 1 special character
After clicking Continue, you will be all set to log into RecTrac (PARKS DIRECT) with your new password.
Please be aware that if the below error message is received, this means that the password reset link has expired.
