Parks and Recreation Knowledge Base

Process a refund to a third-party billing account

Updated on

This article describes how to process a cancellation when a third-party organization made the original payment. In these cases, all funds paid by the third party organization must be returned and should not be placed back on the client's PARKS DIRECT account.

In these situations, PARKS DIRECT users will be alerted by a prompt that appears before the payment screen to return all or some of the funds to a separate account, as pictured below.

You'll want to write down the household number of the organization before selecting OK, so you can reference it later.

Once you reach the payment screen, select the green Alternate Payee button.

The Global Sales Alternate Payee lookup window will appear. Here, you can search for the third party organization using the household number you copied earlier. Simply type in the number, and then select the green Household Number button.

Once you've selected the household, PARKS DIRECT will take you back to the Global Sales payment window where you can enter the amount to be refunded. Select Refund Apply as the refund option.

Once you're satisfied with the refund settings, select the Add Refund button, followed by the light green Process button on the screen's bottom left to complete the transaction.

Notify the Help Desk Finance Team

After you've successfully processed the refund, send an email to [email protected] to notify them of the change. In your email, please be sure to include the client's household, name of the third-party account, and items/services being refunded .

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