Before conducting any transactions over the phone (registrations, withdrawals, bookings, cancellations, payments, etc.), or obtaining any identifying information (address, phone number, email address) from a household a customer MUST verify their identity by providing the Household Main Contact Verification Document number listed on the Household. Non-identifying information (customer balance, course dates & times, etc.) can be provided at the discretion of the user.

If the customer is unable to obtain the Verification Document number, they must proceed with business using their parksdirect online portal, call back with the appropriate Main Contact Verification information, or stop by any staffed facility to verify their identity.