Parks and Recreation Knowledge Base

How to Process a Rain Check

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To process a Rain Check:

1. Customer(s) must have been "Checked In."

2. Select the Rain Check button.

3. Select customer(s).

Tee sheet view showing multiple checked-in golfers and the Rain Check button selected on the right sidebar.

This will populate the Rain Check Processing screen.

1. Select the appropriate rental.

2. Select the appropriate number of "Holes played."

3. Select Process.

Rain Check Processing screen with one line selected and holes played dropdown expanded.
Process button highlighted to submit the selected rain check.

If the tee time was registered under a Household Account, select the appropriate customer.  

Proceed by clicking Continue.

Customer selection screen showing multiple customers with Rain Check option and Continue button highlighted.

On the Gift Card Value screen:

1. Ensure the correct line is displayed and selected.

2. If the tee time was reserved as a guest, refund the customer's guest account.

3. Refund the customer who does not have a Household account.

4. Select Continue.

Gift card value screen showing rain check line item with household and daily name fields and Continue button highlighted.

Under a Household Account, select the appropriate customer(s) for Rain Check Offset and proceed by clicking Continue.

Rain Check Offset selection screen showing customers with Continue button highlighted.

1. Once the customer has been rain-checked, the TeeSheet will now reflect light blue.

2. Process Payment in the Shopping Cart.

Tee sheet updated with a light blue time slot indicating a processed rain check, alongside the shopping cart panel.

The amount charged should be $0.00. Proceed with processing the payment.

Global Sales payment screen showing zero-dollar balance with Process button highlighted.

The Gift Certificate Numbers on the receipt allow customers to use that gift card towards another tee time. 

Receipt showing rain check transaction details and gift certificate numbers highlighted.
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