Only authorized users are granted access to information systems, and users are limited to specific defined, documented, and approved applications and levels of access rights. Access control is to be achieved via user IDs that are unique to each individual user to provide individual accountability.
A request to gain access to Training and Live User Permissions to the Department of Parks & Recreation’s supported software, PARKS DIRECT can be processed using the request form
This training request form MUST BE filled out and submitted by the immediate supervisor of staff taking the training. This also includes career staff.
User Access Requests
Software Permission/Training Access Request Form
Please make sure all information entered is correct; otherwise you must submit a second request with updated information.
After submitting the form please allow at least 5 days before you get a formal reply.
Training Access – For staff who has never taken PARKS DIRECT Training and needs access to training.
Permissions (Training already completed) – Trainee has completed all of PARKS DIRECT Training and now needs access to "live" login credentials.
Reactivate User Permissions – User has "live" login credentials but their account is no longer active for none activity over 90 days.
If additional training is required you must submit a second training request form requesting additional training (MOD or Data Entry).
Please reference User Permissions Guide to best decide training/access type https://pgparks.screenstepslive.com/a/1408962-parks-direct-user-permissions-guide
After Completing Training
After all modules for your level of training are completed, please reach out to the Help Desk to request your live login permissions by completing the Software Permission/Training Access Request Form linked above. Make sure you select "Permissions (Training already completed)" from the "Access Type" drop down.
User Account Maintenance
- User access is reviewed through daily reporting which flags user accounts that have a "last password change date" of over 90 days. These accounts are deactivated by Customer Service Help Desk personnel.
- The Customer Service Help Desk disables accounts through termination/suspension actions through ACR and/or Division Chief request.
- Account reactivation must be requested using the same form submitted by your Supervisor.
A Training Request form is not used/required to unlock PARKS DIRECT users account. If your account is locked please email [email protected] or call the Help Desk 301.699.2255 for assistance.