Parks and Recreation Knowledge Base

How Customers Purchase Tickets Online

Updated on

Prince George's Parks and Recreation hosts many ticketed events throughout the year. Below, you'll see how customers buy tickets online with PARKS DIRECT.

The following steps are from a customer's perspective.

1.  Go to www.pgparksdirect.com and sign in to your PARKS DIRECT account.

  • Select SIGN IN on the upper-right corner of PARKS DIRECT's home page. Then enter your username and password in the boxes. Lastly, select the Login button below the Username and Password boxes.

Some tickets don't require a PARKS DIRECT account, and instead, you can purchase tickets as a guest.

PARKS DIRECT web login page with username and password fields and Login button.

2.  On PARKS DIRECT's navigation bar, select Browse > Ticket Search. You'll find Ticket Search under Tickets on the Browse menu.

Browse menu expanded with Ticket Search option highlighted.

3.  On the ticket search page, you can narrow your search results by using the filters (Begin and End Date, TypeLocationKeyword, etc.) located on the left side of the page. When you're ready to see your results, select Search on the bottom of the page.

4. Browse your search results, and when you've found your desired ticket, add the ticket to your cart by selecting the green Add To Cart icon.

Quick tip: If you already know the ticket code for the event you wish to attend, you can reach it quickly by entering the code in the Ticket Code field and pressing Search directly below it.

Ticket search page showing filters on the left and ticket search results list.
Expand or collapse content General admission (select here)

1.  Enter the number of tickets you're purchasing in the Quantity box and select Continue.

Pre Add To Cart panel with Ticket Block selection, quantity field, and Continue button.

2. Check the checkboxe(s) under the PARKS DIRECT member(s) attending the ticketed event.

You can purchase some tickets as a guest, in which case you don't need to select family members.

However, if PARKS DIRECT requires you to register, select MY ACCOUNT > Household & Member, and select the Add New Member button at the bottom of the page.

Family Member Selection screen with attendee checkboxes for ticket assignment.

3.  Answer any requested questions.

4.  If there are additional items with fees that you'd like to add, select the checkbox under add and then select Continue.

Ticket fee selection screen with admission type checkbox, amount, quantity, and Continue button.

5. Review the tickets in your shopping cart, then select Proceed To Checkout.

Shopping cart showing selected tickets with total fees and Proceed To Checkout button.

6. Fill in the required customer and payment information, complete the reCAPTCHA, and select Continue.

Checkout screen showing reCAPTCHA confirmation and Continue payment button.

Please note: For General Admission tickets, the receipt of purchase serves as your ticket to the event. Please be sure to have a copy of the email or confirmation screen available either on your phone/digital device or printed out when joining us for the show!

Expand or collapse content Assigned seating (select here)

1. If your ticket has assigned seating, you need to move down the page and choose your seats by selecting a seat on the seating chart.

  • Highlighted green circles indicate available seats
  • Highlighted yellow circles indicate available seats with limited mobility access
  • Highlighted red circles and white circles indicate unavailable seats
Assigned seating map with color-coded seat availability indicators and row labels.

2. After choosing your seats, select Add To Cart on the pop-up banner.

You can purchase some tickets as a guest, in which case you don't need to choose the PARKS DIRECT family members who are attending.

However, if PARKS DIRECT requires you to register, select MY ACCOUNT > Household & Member, and select the Add New Member button at the bottom of the page.

Selected seats banner with Add To Cart button.

3. Check the checkboxes next to ticket admissions (adult, senior, student) and enter the number of tickets you're buying in the Quantity boxes. Ticket prices may vary by age.

Assigned seating fee selection grid showing admission types with quantity fields.

4. Review the ticket(s) in your shopping cart, then select Proceed To Checkout.

Shopping cart action bar with Proceed To Checkout button emphasized.

5. Move down the page and fill in the required customer and payment information. Complete the reCAPTCHA, then select Continue.

Final checkout screen with reCAPTCHA verification and Continue, Add a Donation, and Back To Cart buttons.
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