Recent updates
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Policy - Identity Verification over the Phone
Updated onArticleBefore conducting any transactions over the phone (registrations, withdrawals, bookings, cancellations, payments, etc.), or obtaining any identifying information (address, phone number, email address) from a household a customer MUST verify their identity by providing the Household Main Contact Verification Document number listed on the Household. Non-identifying information (customer balance, course dates & times, etc.) can be provided at the discretion of the user. If the customer is unable to obtain the Verification Document number, they must proceed with business using their parksdirect online portal, call back with the appropriate Main Contact Verification information, or stop by any staffed facility to verify their identity.
Parks Direct Policy & Procedures General Policies Households
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Policy - Pass Withdrawals
Updated onArticleA pass holder may not withdraw from a pass at any time, except for the following reasons: Military Leave Medical Leave Professional Leave Temporary Work Absence with adequate proof. If withdrawn, a prorated amount based on the unused portion of the pass at the time of withdrawal will be returned to the customer. No requests for refunds or withdrawals will be accepted after a pass has expired.
Parks Direct Policy & Procedures General Policies Withdrawals & Refunds