These instructions will help you when ITS is deploying out a new front desk PC or hard drive. Keep in mind that you will need at least Help Desk Admin permissions or higher. Also, this is for the typical front desk, some sites may need additional installations.
Once we receive an email from ITS letting us know which PC is being reclaimed and the PC that will be replacing it, we will need to add a new workstation in RecTrac in Workstation Management. Click Add at the bottom of the screen to create a new workstation.
It is here that we will add the Workstation Name and description to create a functioning workstation in RecTrac.
The Workstation name for any PC being deployed by ITS will always consist of the asset tag number followed by -WD (for desktop) or -WM (for laptops). The description should mimic what and where this workstation resides. In the example above, the description shows this workstation is at PGPP in the rear of their box office.
Now that we have created a workstation in RecTrac for the soon-to-be-deployed PC, we now have to clone the profiles from the workstation being reclaimed. Don't worry, this will not remove the profiles listed, and the site will be able to continue servicing their patrons with no interruption.
In the Profile Assignment module, we will want to expand the Workstation drop-down list. Using CTRL+F brings up a search tool for you to enter the asset tag number of the old workstation. Click on the workstation to highlight it, and then click Clone at the bottom.
A new window will open giving you the information of the profile devices that will be cloned to the new workstation. Expand the open form, type in the asset tag number of the new workstation created at the beginning, and check the box next to the name.
Select Continue. The linked Profiles window in the middle of the Profile Assignments module will refresh. Look up the new workstation and confirm the profiles being added.
Reply to the ticket from ITS letting the technician know the profiles have been cloned and that they can proceed with deploying the new workstation.