Parks and Recreation Knowledge Base

Avaya IP desk phone cheat sheet

Updated on

Avaya's desk phone mailbox has a threshold of 10 minutes. Follow the steps below to free up voicemail space.

Delete a voicemail

  1. Press Message or, if you are away from your desk phone, dial 301-583-2456.
  2. Press the button.
  3. Enter your mailbox number followed by #.
  4. Enter your mailbox’s password (the default password is 8754219).
  5. While in your mailbox, press 1 to review messages.
  6. Press to delete a message.
  7. Press the button to log off the voicemail system.

Phone operations

Operation Process
Make an internal call Pick up the handset and dial a 7-digit extension number.
Make an external call Pick up the handset and dial a 9-digit number.
Place a caller on hold Press Hold Press Resume to take the caller off hold.
Begin a conference call While in a call, press Conference to add another party. Then dial 9 plus the new party’s phone number. Press Join once the new party answers their phone.
Transfer a caller

          Press Transfer. Dial a seven-digit extension number. Then press Complete

Transfer a caller to voicemail Press Transfer and then Message. Next, dial a seven-digit extension number.
Drop a call Press Drop if the caller is unavailable.
Forward a call
Press Call Forward. Dial a seven-digit extension number. Press Call Forward again to cancel forwarding a call.
Send all calls to voicemail

          Press Send All Calls. Press Send All Calls again to cancel sending all calls to voicemail. 

Save a number to speed dial

     Press ABR Program and then press the SD button. Enter the phone number you want to save as a speed dial. Press the button to save the speed dial.

Use speed dial

        Pick up the handset and press the SD button. 

Send a message

          Pick up the handset and press Message. Then log in to your voicemail.