Customers may withdraw from an activity online or at any staffed facility before the activity begins.
However, if they want to withdraw within seven days of an activity's start date, the customers must contact the offering facility. This requirement ensures that facilities can properly manage activity expenditures, staffing quotas, etc.
Customers can usually transfer to another program at the same facility in person prior to the start date without penalty - some restrictions may apply.
Same-day registration errors for any program may be corrected online or in person without fees.
The following steps are from a customer's perspective.
Sign in to PARKS DIRECT and go to Cancellations
Go to www.pgparksdirect.com and sign in to your PARKS DIRECT account.
- Select SIGN IN from the upper-right corner of the PARKS DIRECT home page.
- Enter your username and password.
- Click the Login button.
On PARKS DIRECT navigation bar, select My Account > Cancellations.
- Withdrawal (Within 7 Days): You must contact the hosting facility directly if you are withdrawing from a program within seven days of its start date.
- Restricted Cancellations: Some items cannot be canceled through the PARKS DIRECT online portal.
- Full Policy Details: For comprehensive information on refund and cancellation policies, including withdrawal and proration rules, please visit the official Prince George’s Department of Parks and Recreation website.
Complete your cancellation
On the Cancellations page, select the Cancel Item button next to the item you'd like to cancel.
Select Proceed To Checkout on the shopping cart screen.
Choose a refund method from the Using This Refund Method dropdown. Select the box and choose a method from the dropdown.
Below is a detailed list of refund methods.
Apply to Household - leaves funds on your PARKS DIRECT account for future use.
Request Refund Check - (for payments made by cash, check, or money order) initiates a refund from our Finance Department (will take 2-3 weeks to process).
Select Continue to complete your cancellation.
- If you are unable to cancel online, please contact the hosting facility for assistance.
- Withdrawals may be subject to an administrative fee. Read our refund policy to learn more.