- How to create a create a "Development Request" Case In Dynamics:
- On the Left side under "Service" select "Cases".
- Select "New Case" up above.
- Input a brief description of the case when creating a work request, in the "Case Title".
- In the "Case Type" section, select "Development Request".
Program Development Request
- In the "Category" section, select "Program Development".
- Search for the customer by entering their name in the "Customer" section. Otherwise, create a "New Record" by following these directions here.
- Choose the appropriate location from the "Location" section. You may need to expand your options by selecting "Advanced lookup".
- Using the "Advanced Lookup" select the appropriate location:
- Check the appropriate location check box.
- Click "Done" once complete.
- Enter a brief description of the "Development Request" in the "Description" section.
- For "Does Customer Want Follow-up", Select "Yes" or "No".
Park Property Development Request Case
- In the "Category" section, select "Park Property Development".
- Search for the customer by entering their name in the "Customer" section. Otherwise, create a "New Record" by following these directions here.
- Choose the appropriate location from the "Location" section. You may need to expand your options by selecting "Advanced lookup".
- Using the "Advanced Lookup" select the appropriate location:
- Check the appropriate location check box.
- Click "Done" once complete
- Enter a brief description of the "Development Request" in the "Description" section.
Website Information/Feature Request Case
- In the "Category" section, select "Website Information/Feature".
- Search for the customer by entering their name in the "Customer" section. Otherwise, create a "New Record" by following these directions here.
- Choose the appropriate location from the "Location" section. You may need to expand your options by selecting "Advanced lookup".
- Using the "Advanced Lookup" select the appropriate location:
- Check the appropriate location check box.
- Click "Done" once complete
- Enter the "Page URL".
- Enter a brief description of the "Development Request" in the "Description" section.
- For "Does Customer Want Follow-up", Select "Yes" or "No".
When completed click "Save & Close".
