- How to create a create a "Development Request" Case In Dynamics:
- On the Left side under "Service" select "Cases".
- Select "New Case" up above.
![](https://media.screensteps.com/image_assets/assets/005/064/101/original/38960e0f-8512-421a-b738-a74e7ab39712.png)
- Input a brief description of the case when creating a work request, in the "Case Title".
![](https://media.screensteps.com/image_assets/assets/005/064/103/original/c252a702-61e8-4917-9627-54013b04b80d.png)
- In the "Case Type" section, select "Development Request".
![](https://media.screensteps.com/image_assets/assets/005/064/105/original/33cb6d28-2c79-480f-8f10-04b572b961f6.png)
- In the "Category" section, select "Program Development".
![](https://media.screensteps.com/image_assets/assets/005/064/107/original/7b5c73a0-43c7-44e8-b6f0-1572f1da394f.png)
- Search for the customer by entering their name in the "Customer" section. Otherwise, create a "New Record" by following these directions here.
![](https://media.screensteps.com/image_assets/assets/005/064/109/original/488e0dee-b403-4955-802e-941659c0a02f.png)
- Choose the appropriate location from the "Location" section. You may need to expand your options by selecting "Advanced lookup".
![](https://media.screensteps.com/image_assets/assets/005/064/111/original/41da5c0a-1e10-4b37-b240-b17f4b6a90fb.png)
- Using the "Advanced Lookup" select the appropriate location:
- Check the appropriate location check box.
- Click "Done" once complete.
- Enter a brief description of the "Development Request" in the "Description" section.
- For "Does Customer Want Follow-up", Select "Yes" or "No".
![](https://media.screensteps.com/image_assets/assets/005/064/115/original/16cad633-0ce5-42dc-86c3-e49ad4f9ade6.png)
- In the "Category" section, select "Park Property Development".
![](https://media.screensteps.com/image_assets/assets/005/064/117/original/55648be6-b281-4dbd-8b19-982b8b82ad65.png)
- Search for the customer by entering their name in the "Customer" section. Otherwise, create a "New Record" by following these directions here.
![](https://media.screensteps.com/image_assets/assets/005/064/119/original/a82ae6c8-3e52-460d-ab7c-ae49d34195fc.png)
- Choose the appropriate location from the "Location" section. You may need to expand your options by selecting "Advanced lookup".
![](https://media.screensteps.com/image_assets/assets/005/064/121/original/51ed49a9-8f9b-4af6-9485-5119712cb01f.png)
- Using the "Advanced Lookup" select the appropriate location:
- Check the appropriate location check box.
- Click "Done" once complete
- Enter a brief description of the "Development Request" in the "Description" section.
![](https://media.screensteps.com/image_assets/assets/005/064/125/original/4c802f72-1d0e-408d-b5d2-b18d531943d0.png)
- In the "Category" section, select "Website Information/Feature".
![](https://media.screensteps.com/image_assets/assets/005/064/127/original/d4b94c7d-a63c-4c23-8750-e0ff222e3c9f.png)
- Search for the customer by entering their name in the "Customer" section. Otherwise, create a "New Record" by following these directions here.
![](https://media.screensteps.com/image_assets/assets/005/064/129/original/a9397d98-af2c-4b50-9251-b8ade474b259.png)
- Choose the appropriate location from the "Location" section. You may need to expand your options by selecting "Advanced lookup".
![](https://media.screensteps.com/image_assets/assets/005/064/131/original/f9123e4d-fbc9-44ad-88a8-c32de9c50e59.png)
- Using the "Advanced Lookup" select the appropriate location:
- Check the appropriate location check box.
- Click "Done" once complete
- Enter the "Page URL".
- Enter a brief description of the "Development Request" in the "Description" section.
- For "Does Customer Want Follow-up", Select "Yes" or "No".
![](https://media.screensteps.com/image_assets/assets/005/064/135/original/e929be55-484c-42a1-b6f8-6e790da203ce.png)
When completed click "Save & Close".
![](https://media.screensteps.com/image_assets/assets/005/082/750/original/8ccd0485-d758-42a6-aaab-4ba5aeb0b50a.png)