Parks and Recreation Knowledge Base

Information Request Internal Guide

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Information Request - Public Affairs and Marketing

In Dynamics, create a new case:

  • Enter the "Case Title" that fits the request.
  • In the "Case Type" section select "Information Request".
  • In the "Category" section select the appropriate "Category" that suits your request. For this example I will be selecting "Public Affairs and Marketing".
  • In the "Customer" section search for the appropriate employee. If the employee is not entered, follow the guide linked HERE on how to create a new "Contact".
  1. Enter a short description of the request.
  2. Select "Yes" or "No", if the customer wants a follow up.
  3. Once complete click "Save & Close".
Information Request - Park Planning Projects
  • Enter the "Case Title" that fits the request.
  • In the "Case Type" section select "Information Request".
  • In the "Category" section select the appropriate "Category" that suits your request. For this example I will be selecting "Park Planning Projects".
  • In the "Customer" section search for the appropriate employee. If the employee is not entered, follow the guide linked HERE on how to create a new "Contact".
  1. Enter the "Project Name" if applicable. If not enter (Ask Bash).
  2. Enter a short "Description" of the project.
  3. Once complete "Save & Close".
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