In Dynamics, create a new case:

• Enter the "Case Title" that fits the request.

• In the "Case Type" section select "Information Request".

• In the "Category" section select the appropriate "Category" that suits your request. For this example I will be selecting "Public Affairs and Marketing".

• In the "Customer" section search for the appropriate employee. If the employee is not entered, follow the guide linked HERE on how to create a new "Contact".

1. Enter a short description of the request.
2. Select "Yes" or "No", if the customer wants a follow up.
3. Once complete click "Save & Close".

• Enter the "Case Title" that fits the request.

• In the "Case Type" section select "Information Request".

• In the "Category" section select the appropriate "Category" that suits your request. For this example I will be selecting "Park Planning Projects".

• In the "Customer" section search for the appropriate employee. If the employee is not entered, follow the guide linked HERE on how to create a new "Contact".

1. Enter the "Project Name" if applicable. If not enter (Ask Projects Team).
2. Enter a short "Description" of the project.
3. Once complete "Save & Close".