Parks and Recreation Knowledge Base

Troubleshooting Common Issues

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Checking the Power Connection:

The most common issue with the receipt printer is that it’s not printing a receipt. This can be caused by a couple of things.

 The receipt printer is not on: The receipt printer must be turned on in order to print receipt as well as send signals to the cash drawer to open. You can confirm if the receipt printer is on if there is a green light visible at the top of the receipt printer if it is not on then you will want to flip the switch located in the front of the receipt printer to the on position.

If you’re having power issues with the receipt printer, we will want to check a couple of things:

  • Is it plugged in? – Make sure the power cord is plugged into either the wall outlet or surge protector as well as the back of the printer itself.
  • Be sure that all connections are plugged in securely. This will include the connection located at the AC adapter (More commonly referred to as power block/brick)

Once all of these have been checked and we turn the power switch to the on position, we should have a green light at the top of the printer.

Checking the connection to the PC:

Last but certainly not the least is confirming that the Receipt Printer is plugged into the PC. To make sure we will need to follow the USB cord from the back of the printer to the computer and make sure that it is plugged in securely. Without this being plugged in, no receipt will print out and the cash drawer will not open as it should when processing a sale.

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